5 Star Customer Service from Start to Finish

We appreciate homebuilders strive to provide a 5 star service to their customers pre and post sale and here at Hacking and Paterson Management Services we want to continue this level of service.
customer service

Communication with all homeowners is vital and through our My H&P Web Portal and App we make sure your customer is aware of what they should expect to pay for and when they should be expected to pay for it.  A colour coded development master plan is provided to all homeowners with our dedicated factoring team visiting the development regularly to meet with the sales teams and new homeowners to identify their factoring requirements.

If you are currently at any stage of the development process and are looking for some guidance, insight or assistance, please do not hesitate to contact us – we would be delighted to hear from you.

We look forward to extending your customers’ 5 star experience throughout their ownership and beyond.

Home Builders

Latest News

HPMS Burns Afternoon – A Taste of Scotland

HPMS Burns Afternoon – A Taste of Scotland

At HPMS, we are proud to celebrate our deep Scottish roots, and what better way to honour them than with a classic Burns Day afternoon? Originally scheduled for last week, the windy weather conditions brought on by Storm Eowyn meant a change in plans. But did that...

Storm Eowyn Update

Storm Eowyn Update

Following on from our earlier news story, and after the strongest storm our country has experienced in over 10 years, we hope that all our customers and anyone else affected are all safe and well. The ferocity of the storm means that a substantial number of buildings...

Storm Eowyn – Red Weather Warning

Storm Eowyn – Red Weather Warning

Due to the Red Weather Warning and advice against travel from Police Scotland and Scottish Government, to ensure the safety of our staff, our offices will be closed on Friday 24 January. With damage to property forecast, we have liaised with emergency contractors and...