It’s guaranteed
Direct Debit payments come with a guarantee so you’re automatically protected by three important safeguards:
- An immediate money back guarantee from your bank in the event of an error in the payment of your Direct Debit
- Advance notice if the date or amount changes
- The right to cancel at any time.
It gives you peace of mind
Direct Debit is one of the safest and most reassuring ways of paying your bills:
- Payments are made automatically, so bills are never forgotten, lost in the post or delayed by postal problems and there’s no risk of late payment charges
- Organisations using the Direct Debit scheme have to pass a careful vetting process, and are closely monitored by the banking industry
- The Direct Debit Guarantee protects you and your money. It’s offered by all banks and building societies that take part in the scheme.
It saves you time
- Modern life is hectic – but Direct Debit helps
- It takes away much of the hassle associated with paying bills and puts an end to queuing at the bank and filling out cheques.
- You’ll find it easier to stay on top of your bills, and you’ll know exactly how much money is going out each month.
How to set up a Direct Debit
Paying your common charges by Direct Debit will save you time, make life easier and may even be cheaper. Changing to Direct Debit only takes five simple steps.
Step 1
Log into your “My H&P” Web Portal at https://myaccount.hackingandpaterson.co.uk using your Account No. and URN (which can be found in the top centre section of your common charges invoice).
Step 2 Once logged in to your account, click on the “Set Up Direct Debit” button found on the homepage of your My H&P portal or if you prefer to speak to someone, please contact our Credit Control Department and we can set it up over the phone.
Step 3
You’ll be asked to complete the Direct Debit instruction
You’ll need to provide:
- Your name and address
- Name and address of your bank or building society
- Your bank or building society account number
- The branch sort code of your bank or building society
- The name(s) on the account.
We will update our payment records and forward the instruction onto your bank or building society. We’ll then collect the agreed amounts on the agreed dates.
Step 4
Check the advance notice details.
We will give you advance notice of collection dates and amounts, whenever you set up a Direct Debit. Check these details are correct and contact us straight away if you want to query anything.
Step 5
Relax.
Apart from making sure you’ve enough money in your account when payment is due, there’s nothing more you have to do. Just keep an eye on your bank statement to check that the Direct Debits are being made as agreed.
If you would like to talk to one of our team, please 0141 248 5693 asking for our Credit Control Department or alternatively email creditcontrol@hackingandpaterson.co.uk
